SOCIAL AND RELATIONSHIP CAPITAL

Partner for Thriving Communities

We are committed to creating lasting impact in the communities where we operate through meaningful initiatives. Our efforts are designed to drive measurable outcomes while ensuring operational efficiency and responsible resource use.

In FY 2024-25, we continued to advance projects in partnership with non profit organizations across key focus areas including Environment, Education, WASH (Water, Sanitation and Hygiene), Livelihoods Development, and Health and Nutrition. These initiatives engaged with unprivileged communities and priority groups such as children, youth and the elderly.

These community programs not only contribute to long-term social well-being but also offer our employees opportunities to participate and connect with a larger purpose.

OCCUPIER ENGAGEMENT

Our approach to occupier engagement is rooted in people- and workplace-centric collaboration.

Our Placemaking initiatives, whether promoting a social cause, celebrating events and festivals like Holi and Diwali, Women’s Day celebrations, World Food Carnival, Comedy series, World Nature Day, or organizing games, are well received by our occupiers. Additionally, we constantly introduce amenities tailored to our occupiers’ needs, such as sports arenas and baby care rooms, ensuring a supportive, nurturing and vibrant experience.

Green Lease Program – Through our Green Lease Program implemented since 2022, we are aiming to influence our tenants towards strengthening the Net Zero movement in India. Till date, more than 15% of our tenants (by leased area) have pledged their commitment to go green by signing a green lease. The Green Lease Program activities include green guidelines and checklists for all new tenants to guide them in fitting out works and operations as well as year-long engagement through sustainability activities and increased resource efficiency.

DIWALI FUSION: CELEBRATING CULTURE AND COMMUNITY AT BROOKFIELD INDIA REIT

In October 2024, Brookfield India REIT hosted a vibrant and inclusive Diwali celebration, themed “Palette of Indian Arts”, to foster a deeper connection with Indian culture and enhance occupier engagement. The event was meticulously planned to create an immersive experience, featuring traditional decorations, cultural performances and interactive activities that resonated with the festive spirit of Diwali.

The primary objective of the Diwali Fusion event was to create an inclusive environment where occupiers could indulge in the festivities and feel a part of the community. The event successfully brought together occupiers from diverse backgrounds, fostering a sense of unity and shared joy.

The event featured a variety of engagement elements, including artistic photo op, cultural performances and dandiya, percussionist and laser show, engagement zones, and occupier talent showcase, which added to the festive atmosphere and provided occupiers with memorable experiences. This celebration not only showcased our dedication to cultural inclusivity but also reinforced our role as a community-centric organization, committed to enhancing the overall occupier experience through smart and engaging initiatives.

COMMUNITY-BASED URBAN FARMING

Brookfield India REIT organized ‘Harvesting Drive’ across our campuses to showcase the benefits of organic farming to our occupier community. The event saw active participation from senior officials of occupier organizations, who came together to harvest seasonal vegetables. The crops were cultivated using our in-house organic compost, leading to promotion of a circular economy model that reduces food waste and enhances soil fertility.

CONDUCTING OUR FIRST THIRD-PARTY NET PROMOTER SCORE (NPS) SURVEY

To better understand tenants’ expectations, identify areas for improvement and enhance service quality, Brookfield India REIT regularly conducts customer satisfaction surveys.

In order to enhance our understanding of tenant experience, this year we partnered with a leading global agency known for their business information and research for rolling out an independent NPS Survey across all our assets.

A NPS (Net Promoter Score) survey uses a single question to gauge customer loyalty and the likelihood of them recommending a product or service to others. It is a simple, yet powerful metric that helps businesses understand customer satisfaction and identify potential issues. In FY2025, we received a Net Promoter Score of 37.

The findings have been made part of a multi-year action plan in order to achieve asset-level improvements to overall tenant experience.