Building strong partnerships

We believe in actively engaging with our stakeholders, internally and externally, to effectively progress on our ESG journey in a cohesive and holistic manner. We ensure continuous dialogue with our stakeholders through various channels, including regular consultation sessions, digital communications like website updates and email exchanges and diverse methods for gathering their feedback and grievances. Our stakeholder engagement policy is endorsed by senior management.

Our board of directors’ decisions and oversight profoundly influence our trajectory and fiduciary integrity. Their leadership and expertise are critical in navigating complex business challenges and setting the tone for ethical and effective corporate management.

Our occupier satisfaction and loyalty are critical to sustaining revenue stability, strengthening our market position and unlocking growth potential. By actively listening to their feedback and understanding their evolving needs, we drive service excellence, prioritize asset enhancements and foster innovation. This ensures that our business stays agile and consistently aligned with market demands and expectations, enabling us to deliver long-term value for both our occupiers and our stakeholders.

Our employees are our most valuable asset as they play a crucial role in driving innovation, productivity and customer satisfaction, ultimately shaping our success and reputation.

Our lenders and investors support the capital structure and growth potential, with their investment decisions and lending terms significantly impacting our strategic planning and long-term financial health. Furthermore, we engage with ratings agencies for achieving greater transparency in disclosures.

Our suppliers and vendors play a critical role in maintaining high quality standards. Their partnership and innovation contribute to our agility and ability to adapt to changing market conditions and demands.

Our community partners and NGOs play a vital role in supporting our corporate social responsibility practices and initiatives. We have a responsibility to serve the communities where we operate, ensuring that our business operations align with environmental and social standards, fostering goodwill and trust within the broader society. We are cognizant of identifying and supporting vulnerable groups so as to ensure all voices are heard.